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Frequently Asked Questions
Account
Do I need to register in order to purchase?
Orders
How do I choose the right size?
An item is temporarily sold out. When will it be available again?
Can I order large quantities?
Can I order as a professional customer?
How are fragile products such as beer and glassware packaged?
I haven't received a confirmation e-mail. What to do?
Is it possible to cancel my order?
How can I check the status of my order?
Can I pick up my order in the physical shop in Lot?
I am asked to provide a “commercial invoice”.
Shipping and delivery
Which shipping company will deliver my parcel?
Are 3 Fonteinen parcels are sent separately?
Can I have my order delivered anywhere in the world?
Can I still use the "proxy" service?
How long does it take between order and delivery?
How much are the shipping costs and what is included?
My purchase is broken or damaged, what can I do?
I received the wrong item, what can I do?
My order is incomplete, what should I do?
Why are you not shipping beer yourselves and directly outside of the EU?
Return and refund
Payments
What are the payment options?
Help, my payment is refused!
Other
I have a wild idea, a subtle suggestion, a question or a complaint.